RETURNS, AND EXCHANGE POLICY
ELIGIBILITY FOR RETURNS:
Our return policy spans 15 days from the date of purchase. Should 15 days have transpired since your purchase, we regret to inform you that we cannot provide a refund or exchange, and personalized orders are not eligible for return.
For a return to be considered, the item must remain unused and in its original condition, including its packaging.
Returns for products will not be accepted beyond 15 days from the date of delivery, under any circumstances. Any damages reported after 24 hours of delivery will be deemed as resultant from product usage. Any manufacturing defects must be reported within 24 hours of delivery to qualify for a complimentary return. Products damaged due to usage are ineligible for return.
Unless the received item is damaged, incorrect, or broken, the customer bears responsibility for return shipping charges. Shipping costs are non-refundable.
TekyMeky reserves the right to reject product returns if they are not in their original condition, damaged, or missing components due to reasons beyond our control.
As purveyors of handcrafted leather goods, our products may exhibit a 5-10% variation in leather color, fitting disparities, buckle differences from the listing, variations in thread color, and occasional irregularities in leather cuts. While we endeavor to minimize such occurrences, human imperfections may arise. We do not categorize these issues as manufacturing defects and do not offer free returns for them.
Leather butterfly chairs require basic assembly skills as they are do-it-yourself (DIY) items. We do not provide free returns or exchanges for issues arising during chair assembly unless they stem from manufacturing defects. Prior to purchasing, ensure you possess adequate knowledge of assembling butterfly chairs.
Should you wish to initiate a return, please notify us by contacting our support team or emailing us at tekymekyexports@gmail.com, or call +91-8302430167
REFUNDS
Upon receipt and inspection of your return, we will promptly notify you via email or phone to confirm its arrival. Once approved, your refund will be processed, and the credited amount will be applied to your original method of payment within 5-7 business days.
SHIPPING IN THE EVENT OF A RETURN: If you believe your product qualifies for a return, please send it to "Tekymeky Warehouse, 8, Prabhat Nagar Hiran Magri Sec 5 Udaipur, 313001, Rajasthan, India." Please be aware that you are responsible for covering the shipping costs for returning your item, as shipping costs are non-refundable.
EXCHANGES (IF APPLICABLE): We only offer exchanges for defective or damaged items. If you require an exchange for the same item, please contact us via email at tekymekyexports@gmail.com and proceed to mail your item to the aforementioned address.
CANCELLATION POLICY: Should you have a change of heart shortly after making a payment, kindly send an email to tekymekyexports@gmail.com along with your order number. If your order has not yet been dispatched, we will cancel it and initiate a refund promptly.